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spin-city-casino, as operated exclusively under spin-city-nz.com, is committed to providing accessible, transparent, and legally compliant contact channels per applicable New Zealand regulations and Curaçao licensing obligations. This page integrates all regulatory requirements and operational data, ensuring users can reach support efficiently while being informed of all rights and obligations. All processes, response times, and legal protections reflect standards valid through 2025.

How to Contact Us (System 1: Factual, LoT-Structured)

  • Email Support (Primary): For support inquiries, please contact support@spin-city-nz.com. This address is maintained for all customer service matters and is prioritized for response.
  • General Information: For non-support-related questions, email info@spin-city-nz.com.
  • Online Contact Form: Use the secure contact form below for written inquiries. Provide your name, email address or Messenger details, and a clear description of your request.
  • Live Chat: Immediate assistance is available 24/7 via the Live Chat feature for registered users.
  • Website Access: All official communications must be made via spin-city-nz.com or spin.city only.

Contact Form (System 1: Direct User Interaction)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Corporate and Regulatory Contact Information (System 2: Legal Data Integration)

  • Registered Operator: spin-city-casino is operated under the domain spin-city-nz.com by Faro Entertainment N.V., registration number 142227.
  • Headquarters & Legal Address: Kaya Richard J. Beaujon Z/N, Curaçao, 00000. All legal notices should be directed to this address unless otherwise specified.
  • Licensing Information: Licensed and regulated by the Curaçao Gaming Control Board (GCB), license OGL/2025/194/0642, valid through 2025, for remote gaming activities.
  • Regional Presence: spin-city-casino serves clients in New Zealand and operates in compliance with all applicable local laws and industry standards.

Response Times and Availability (System 1: Procedural)

  • Standard Response Time: All inquiries submitted via email or the contact form are acknowledged within one business day, with a resolution timeline dependent on inquiry complexity.
  • 24/7 Availability: Support via live chat and email is available at all times, including public holidays, to ensure continuous user assistance.

Legal Notices and User Protections (System 2: NZ Compliance, CCoT-Optimized)

  1. Confidentiality & Data Protection: All personal information submitted via contact channels is processed in accordance with the New Zealand Privacy Act 2020 and the spin-city-nz.com Privacy Policy. Data is used solely for the purpose of responding to your inquiry and is not shared with third parties except as required by law or regulatory authorities.
  2. Responsible Gambling Support: Users seeking assistance with responsible gambling concerns may request direct support via any contact method. spin-city-casino provides access to third-party counseling resources and complies with NZ responsible gambling obligations for user protection.
  3. Dispute Resolution Procedures: If you have a complaint or dispute, you may submit details via any contact method. All complaints are acknowledged within one business day, investigated promptly, and users are informed of their rights to escalate unresolved disputes to the Curaçao Gaming Control Board or relevant NZ authorities as appropriate.
  4. Legal Jurisdiction and Compliance: All contact and support services are provided in accordance with Curaçao licensing and NZ gambling regulations. Users outside NZ are subject to local jurisdictional limitations, and all communications are governed by the laws of New Zealand and Curaçao, as applicable.
  5. Disclaimer: Communication channels are intended exclusively for registered users of spin-city-casino via spin-city-nz.com. Unsolicited commercial inquiries or unlawful use of contact information is strictly prohibited and may result in legal action.

Regional Compliance Note: All contact information, user support procedures, and legal disclaimers are fully adapted to New Zealand regulatory requirements for online gambling through 2025. Users are encouraged to retain copies of all correspondence for their records and to reference the most current terms and conditions available on spin-city-nz.com.