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Terms & Conditions

OBSERVE: Clear terminology is essential for legal precision and user understanding. EXPAND: Include all key terms relevant to online gambling and NZ regulatory context. REFLECT: Present definitions to eliminate ambiguity and support enforceability.

  • Operator: The entity managing and providing services on spin-city-nz.com, namely Faro Entertainment N.V., registered at Kaya Richard J. Beaujon Z/N, Curaçao, registration number 142227, under Curaçao license OGL/2025/194/0642, valid through 2025.
  • User: Any individual accessing or using the services on spin-city-nz.com.
  • Player: A User who has registered an account and participates in gambling activities on spin-city-nz.com.
  • Bet: Any monetary wager placed on games or events offered by spin-city-casino.
  • Bonus: Promotional value or credits offered to Players, subject to specific terms and conditions.
  • Wager: The act of placing a Bet using real or bonus funds.
  • KYC (Know Your Customer): Regulatory process requiring Users to verify their identity and eligibility.
  • Account: A registered profile created by a User on spin-city-nz.com for participation in gambling activities.
  • Responsible Gambling: Policies and tools designed to ensure safe and controlled gaming behavior.

Account Registration

OBSERVE: NZ law requires 18+ age and strict identity verification. EXPAND: Compliance with anti-money laundering (AML) and KYC obligations. REFLECT: Set out clear obligations and registration steps for Users.

  1. Eligibility: Only individuals aged 18 years or older and legally permitted under NZ law may register. Proof of age and identity is mandatory. The Operator reserves the right to request supporting documentation at any stage.
  2. Registration Process: Users must provide accurate personal information, including a valid email address. Account activation requires email verification. KYC documents (such as government-issued ID and proof of address) must be submitted upon request and prior to any withdrawals.
  3. User Obligations: Users are responsible for maintaining the confidentiality of their account credentials. All information provided must be truthful and up-to-date. Failure to comply may result in account suspension or termination.
  4. Multiple Accounts: Each User may register only one account. Duplicate accounts are prohibited and subject to closure, with any balances subject to investigation.

Regional Compliance Note: In accordance with NZ regulatory standards, all registration and KYC processes are designed to prevent underage gambling, fraud, and financial crime.

Betting & Gameplay Rules

OBSERVE: NZ gambling standards mandate fairness, transparency, and responsible conduct. EXPAND: Set rules for bet limits, live casino etiquette, and prohibited behavior. REFLECT: Provide comprehensive user guidance and operator protections.

  1. Placing Bets: All bets must comply with minimum and maximum thresholds as specified within each game. Only real or eligible bonus funds may be used. Bets cannot be altered or cancelled once confirmed, except in cases of technical error or system malfunction.
  2. Game Types: Players can participate in slots, table games, live dealer games, and other approved activities as listed on spin-city-nz.com. Game rules are accessible within each game interface.
  3. Live Casino & Chat Conduct: Insulting, abusive, or fraudulent behavior in live casino or chat environments is strictly prohibited. The Operator reserves the right to suspend chat privileges or accounts for violations.
  4. Prohibited Actions: Collusion, use of automated tools (bots), exploitation of software vulnerabilities, and any form of cheating are forbidden. Violations will result in account suspension and potential legal action.

Regional Compliance Note: All gaming activities on spin-city-nz.com fully adhere to NZ responsible gambling policies and regulatory oversight.

Bonus Terms

OBSERVE: Bonuses are subject to NZ law, operator policy, and anti-abuse measures. EXPAND: Define activation, wagering requirements, exclusions, and restrictions on bonus stacking. REFLECT: Ensure users are informed of all material bonus conditions and protections.

  1. Activation & Eligibility: Bonuses are activated by following the instructions provided on spin-city-nz.com. Some bonuses require opt-in or a minimum deposit. Only one bonus may be active per account unless otherwise specified.
  2. Wagering Requirements: Bonus funds must be wagered as specified (e.g., 35x the bonus amount unless stated otherwise) within the timeframe outlined in each promotion (default: within 30 days, unless otherwise stated, but never exceeding December 31, 2025). Failure to meet these requirements results in forfeiture of bonus and associated winnings.
  3. Prohibited Activities: Any attempts to circumvent bonus terms (e.g., playing restricted games, using multiple accounts, 'bonus hunting') are strictly prohibited and may result in forfeiture of bonus and closure of account.
  4. Combination of Promotions: Bonuses cannot be combined unless explicitly allowed. Abuse or manipulation of promotional offers leads to exclusion from future promotions and potential account sanctions.

Legal Obligation: All bonus terms are enforced to ensure compliance with NZ consumer protection and fair trading laws.

Payments & Withdrawals

OBSERVE: NZ law and Curaçao licensing demand transparency and AML compliance in payment processing. EXPAND: Specify accepted methods, limits, fees, processing times, and refund conditions. REFLECT: Provide a clear, user-protective framework for all financial transactions on spin-city-nz.com.

  1. Deposit Methods: Deposits may be made using approved credit/debit cards, e-wallets, and cryptocurrencies as listed on spin-city-nz.com. Minimum and maximum deposit limits apply and are displayed in the cashier section.
  2. Withdrawal Methods: Withdrawals must be processed using the same payment method used for deposits, where possible. All withdrawals are subject to KYC verification and AML checks. Processing times typically range from 24 hours to 5 business days, depending on the method selected.
  3. Limits & Fees: Transaction limits (both minimum and maximum) are specified on the payments page. The Operator does not charge withdrawal fees, but third-party providers may impose charges. All fees, if applicable, are disclosed prior to transaction confirmation.
  4. Refunds & Reversals: Refunds of deposits, bets, or bonuses may be granted solely at the Operator's discretion and in accordance with regulatory obligations. Any suspected abuse of the payments system will result in account review and possible restriction.
  5. Bonus Withdrawals: Funds derived from bonuses are subject to the respective wagering requirements before withdrawal is permitted. Unmet conditions will result in the removal of bonus funds and associated winnings.

Regional Compliance Note: All payment processes are designed to comply with NZ anti-money laundering regulations and consumer protection standards.

Limitation of Liability

OBSERVE: NZ law requires clear limitation of liability clauses, subject to statutory protections. EXPAND: Define operator obligations, scope of liability, and compensation limits. REFLECT: Protect both operator and user interests through balanced, legally sound provisions.

  1. Operator Obligations: spin-city-casino (via spin-city-nz.com) is committed to providing fair, accurate, and timely gaming services. All game outcomes are determined by certified random number generators (RNGs) or live dealer mechanisms subject to regulatory oversight.
  2. Exclusions of Liability: The Operator is not liable for technical failures, network interruptions, system errors, or events beyond its reasonable control that may prevent the timely execution of bets or payments. Users are encouraged to maintain secure internet connections and devices.
  3. Maximum Compensation: In no event shall the Operator's liability exceed the amount of the bet, wager, or deposit made by the User in connection with the disputed transaction. This limitation does not affect statutory rights under NZ law.

Legal Obligation: Nothing in these Terms excludes or limits liability where prohibited by law, including for fraud, gross negligence, or statutory consumer protections in NZ.

Intellectual Property Rights

OBSERVE: Protection of content and software is essential for legal compliance and business integrity. EXPAND: Clearly state intellectual property ownership and restrictions on use. REFLECT: Safeguard operator rights while informing users of their obligations.

  • Ownership: All website content, including text, graphics, logos, software, and game interfaces on spin-city-nz.com, is the exclusive property of the Operator or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.
  • Prohibited Use: Any copying, reproduction, modification, distribution, or commercial exploitation of website content or software without express written permission is strictly prohibited.
  • Limited License: Users are granted a personal, non-transferable, non-exclusive license to access and use spin-city-nz.com for private, non-commercial purposes only.

Privacy & Data Protection

OBSERVE: NZ privacy law (Privacy Act 2020) mandates clear notice of data handling. EXPAND: Reference the privacy policy and reassure users of compliant processing. REFLECT: Provide concise, legally valid notice of data rights and operator obligations.

  • All personal data collected by spin-city-casino via spin-city-nz.com is processed in accordance with the site's Privacy Policy and applicable data protection laws of New Zealand and Curaçao.
  • Users may review, update, or request deletion of their personal information as outlined in the Privacy Policy.

Changes to Terms

OBSERVE: Consumer law in NZ requires clear communication of contractual changes. EXPAND: Outline notification mechanisms and user rights on changes. REFLECT: Ensure fairness and transparency in contractual updates.

  1. Notification: The Operator reserves the right to amend these Terms at any time. Users will be notified of material changes via email, on-site banner notifications, or other effective methods at least 14 days prior to implementation, unless immediate change is required by law or regulatory authority.
  2. User Options: Continued use of spin-city-nz.com after changes take effect constitutes acceptance of the revised Terms. Users who do not agree with changes have the right to discontinue use and request account closure, subject to standard withdrawal and verification procedures.

Termination & Suspension

OBSERVE: Contract law and gambling regulation demand clarity on account closure. EXPAND: Specify grounds, process, and user protections. REFLECT: Ensure fairness and regulatory alignment in all termination actions.

  1. Grounds for Suspension/Closure: The Operator may suspend or terminate accounts for violations of these Terms, suspected fraud, failure to provide KYC documentation, or upon regulatory request.
  2. Procedure: Users will be notified via email of the reasons for suspension or termination. Where possible, prior notice will be provided, except in urgent or regulatory-mandated cases.
  3. Refund of Funds: Upon lawful termination, any remaining account balance, not subject to investigation or regulatory hold, will be refunded to the User via the original deposit method, subject to completion of verification procedures.

Legal Obligation: Termination procedures fully comply with NZ and Curaçao regulatory requirements to ensure user protection.

Governing Law & Jurisdiction

OBSERVE: Multi-jurisdictional operation requires clarity on applicable law and dispute processes. EXPAND: Define legal forum and escalation pathways. REFLECT: Provide enforceable, user-informed mechanisms for legal recourse.

  1. Applicable Law: These Terms are governed by and construed in accordance with the laws of Curaçao, with due consideration for mandatory consumer protection provisions under New Zealand law for NZ-based Users.
  2. Dispute Resolution: In the event of a dispute, Users should first contact the Operator's support team. Unresolved disputes may be referred to the Curaçao Gaming Control Board or, where required by NZ law, to the appropriate New Zealand regulatory authority. Arbitration or court proceedings shall be conducted in the jurisdiction of Curaçao, unless mandatory NZ law provides otherwise.

Regional Compliance Note: Consumer rights under NZ law remain unaffected by the choice of governing law and venue.

Contact Information

OBSERVE: NZ law requires clear and accessible operator contact details. EXPAND: Integrate all provided data for support and legal contact channels. REFLECT: Ensure users can reach the appropriate department for any inquiry.

Authorised Representative (NZ): Tama Rangi
Regional office addresses: Not specified for NZ or Cyprus as of the effective date.

For all formal legal correspondence, please use the support email above and mark communications as "Legal Inquiry."