burger icon
Spin City Casino
Log In

Responsible Gaming

Responsible gaming is the principle of engaging with gambling entertainment in a conscious, informed, and self-controlled manner. At spin-city-casino, accessible via spin-city-nz.com, we are committed to providing a safe and supportive environment for all players. Should you require assistance or guidance regarding your gambling habits, our dedicated support team is ready to offer confidential help and resources tailored to your needs.

Risk Awareness

OBSERVE: Gambling in New Zealand is regulated to protect players from harm and minimize the risk of addiction. EXPAND: Recognizing early signs of problematic gambling is essential for prevention and intervention. REFLECT: The following information will help you assess your gambling behavior and identify when to seek support.

Signs of Problem Gambling

  • Frequent Betting: Placing bets more often than intended or feeling compelled to gamble regularly.
  • Preoccupation: Constantly thinking about gambling, even when not playing.
  • Chasing Losses: Increasing bet sizes or frequency to recover previous losses.
  • Neglecting Responsibilities: Ignoring work, studies, or family obligations due to gambling.
  • Financial Issues: Borrowing money, selling possessions, or using savings to fund gambling.
  • Emotional Distress: Experiencing anxiety, irritability, or depression related to gambling outcomes.

Self-Assessment Test

  1. Do you gamble more than you can afford to lose?
  2. Have you tried to reduce or stop gambling without success?
  3. Do you hide your gambling from friends or family?
  4. Have you borrowed money or sold items to fund your gambling?
  5. Do you feel restless or irritable when not gambling?

If you answered "yes" to one or more of these questions, consider seeking support through the resources below or contacting our responsible gaming team at spin-city-nz.com.

Limits & Tools

OBSERVE: New Zealand law and international standards require effective player protection tools. EXPAND: spin-city-casino provides customizable limits to help you maintain control over your gambling. REFLECT: These tools can be accessed securely via your account dashboard on spin-city-nz.com.

Setting Deposit Limits

  1. Access Your Account: Log in to your profile at spin-city-nz.com.
  2. Navigate to Responsible Gaming: Select the "Responsible Gaming" or "Limits" section within your account dashboard.
  3. Choose Limit Type: Set daily, weekly, or monthly deposit limits by entering the maximum amount you wish to deposit for each time period.
  4. Confirm and Save: Review your selections and confirm to activate your limits. You may lower your limits at any time; increases may be subject to a 24-hour cooling-off period as required by NZ best practices.

Time Management Tools

  • Session Timers: Enable a timer to monitor your play sessions. You will receive reminders to take breaks after your selected time period.
  • Time-Out Feature: Choose to take a voluntary break from gambling for 24, 48, or 72 hours. Access this feature in the "Responsible Gaming" section of your account.

Note: These tools are designed for your protection, and support staff are available at support@spin-city-nz.com for assistance with setup or changes.

Self-Exclusion

OBSERVE: Self-exclusion is a legally recognized measure for protecting at-risk players in NZ. EXPAND: spin-city-casino enables both temporary and permanent self-exclusion directly through your account. REFLECT: The following procedure ensures your privacy and full compliance with NZ regulations.

How to Self-Exclude

  1. Locate the Self-Exclusion Section: Sign in at spin-city-nz.com, go to your account dashboard, and select "Responsible Gaming" > "Self-Exclusion".
  2. Select Duration: Choose the exclusion period: 6 months, 1 year, 5 years, or permanent (lifetime).
  3. Confirm Your Choice: Read the terms and consequences, then confirm your decision. For permanent exclusion, a secondary confirmation may be required.
  4. Contact Support for Assistance: If you need help, email support@spin-city-nz.com or use the support form.

Consequences of Self-Exclusion

  • Immediate Account Block: You will be unable to log in or access your account for the exclusion duration.
  • Withdrawals: Any remaining balance can be withdrawn by contacting support, subject to standard verification and NZ anti-money laundering requirements.
  • No Reversal: Self-exclusion cannot be reversed before the selected period expires. Permanent exclusions are final.
  • Privacy Assurance: Your self-exclusion status remains confidential and is protected under NZ privacy laws.

Support Resources

OBSERVE: Effective responsible gaming support requires both local and international resources. EXPAND: spin-city-casino provides a range of confidential support options and information on independent organizations.

Local NZ Support

🏢 Organization 📞 Contact 🌐 Website ⏰ Hours 🗣️ Languages
GamCare (UK) +44 0808 8020 133 gamcare.org.uk 24/7 English
Gambling Therapy Online chat gamblingtherapy.org 24/7 Multilingual
Gamblers Anonymous Local meetings gamblersanonymous.org Varies Multiple

Self-Exclusion Schemes & Blocking Tools

All contacts are confidential and staffed by trained professionals. Seeking support is encouraged and does not affect your legal rights or privacy.

Help for Family

OBSERVE: Gambling addiction affects not only the individual but also family and friends. EXPAND: Early, open communication and connection to support networks are crucial. REFLECT: The following steps are recommended for families and loved ones.

How to Support Someone with a Gambling Problem

  • Initiate Open Dialogue: Approach the person calmly and without judgment. Express your concerns using specific examples.
  • Encourage Professional Help: Suggest contacting a gambling helpline or seeking a therapist specializing in addiction.
  • Provide Resources: Share links to support groups, such as Gambling Helpline NZ Family and Gam-Anon.
  • Set Boundaries: Protect family finances and well-being while offering emotional support.

Next Steps for Families

  1. Contact local or international helplines for confidential guidance.
  2. Seek family counseling or therapy specializing in gambling-related harm.
  3. Join online forums or peer support groups for shared experiences and advice.

Immediate help is available in NZ at 0800 654 655 or help@gamblinghelpline.co.nz. All correspondence is confidential.

Operator's Commitment

OBSERVE: Responsible gambling obligations under NZ regulation and international licensing (Curaçao Gaming Control Board) require robust internal controls. EXPAND: spin-city-casino (spin-city-nz.com) utilizes advanced behavioral monitoring to detect risk patterns and support at-risk players. REFLECT: The following outlines our internal procedures and player protections.

Internal Risk-Check Procedures

  • Behavioral Analysis: Continuous monitoring of gameplay for indicators of problematic gambling, including rapid deposit increases, erratic betting, or extended play sessions.
  • Automated Alerts: Players may receive proactive warning messages if risky behavior is detected, such as exceeding set limits or frequent loss chasing.
  • Support Intervention: If high-risk patterns persist, the responsible gaming team may contact the player via email (support@spin-city-nz.com) or in-account messaging to offer assistance and recommend protective actions (e.g., limits, self-exclusion).
  • Data Privacy: All monitoring and interventions are conducted in accordance with NZ privacy law and the Curaçao Gaming Control Board's standards.

Updates

OBSERVE: Ongoing legal and regulatory changes require up-to-date responsible gaming information. EXPAND: spin-city-casino notifies players of any material changes to responsible gaming policies. REFLECT: Players will receive notifications via registered email, website banners on spin-city-nz.com, and updates in the account dashboard.

Last updated: 2025-11-06

Contact & Feedback

OBSERVE: Accessible, confidential contact channels are required for responsible gaming support. EXPAND: spin-city-casino offers direct and secure contact methods for player assistance and feedback. REFLECT: All communications are handled by trained professionals in compliance with NZ law.

Responsible Gaming Department Contacts

For self-control, limit requests, or support, please use the contact methods above. All requests are processed in strict confidence and in accordance with applicable privacy and anti-discrimination laws.